Faqs

We are here to answer any question you may have about our curtain poles. Please use our comprehensive questions and answers section below to help you. Should you need more help or advice then please don't hesitate to contact us.

Products

We have a complete guide on how to measure your window for your new curtain poles. Simply go through the steps in the guide and you'll have your measurements calculated with ease!

Don't worry! Most of our poles can easily be trimmed down to length using a fine toothed hacksaw. Just order the lenth of pole that is slightly longer than what you need.

The simple answer is no. We are an online business and to make sure you get the best prices possible, we are unable to help you with installation.

All of our products come with installation instructions and include all fixtures and fittings.

Geat question! The measurements on the website are for the lenght of the pole only. The finial length is not included in the length. Each finial has a different length, which you can find within the main description of each product.

Always choose the longer pole length if you are unsure as to which pole length you need, as all our poles can be easily cut down to length.

For example, if the curtain pole you are looking at is specified as 200cm, that means that the full length of the pole is 200cm. You then need to add the length of the finial on each side to get the complete length. The finial may be 10cm in length, which would give you a complete length of 220cm in this example.

This depends on the length of pole that you are ordering. Most longer poles come in two pieces, with a connector and 3rd bracket for the joint, which should be placed at the centre of your window.

Each product on our website has a 'Specification' table within the full description. This table will tell you which lengths come as a single piece and which lengths come in two pieces. 

When cutting down poles that are in two pieces, remember to cut the same amount of each length to ensure that the joint stays at the centre of your window.

Payment

You will receive an email confirming your order details. If you do not receive this, please contact us on sales@curtainpolestore.co.uk and include your name, email address and telephone number. We will then find your order and get back to you with confirmation of your order.

Yes it is as we take this matter very seriously. Curtain Pole Store uses PayPal and Sagepay to process your payment, this is a safe and reliable payment method and recognised worldwide as an online payment provider.

All your payment details are processed by PayPal and Sagepay. We neither process or hold any card details.

Please contact us immediately if you notice an error with your order on sales@curtainpolestore.co.uk. We aim to fix any errors within 2 hours of receiving the notice on a working day or within 12 hours during weekends and bank holidays. 

Delivery

Delivery is free for orders over £85 to mainland UK. Orders below this are charged at £8.50.

If after placing your order, but prior to despatch, part of your order is cancelled due to a change in mind or items are out of stock, delivery will be charged on the remaining items at £8.50 if the remaining order value falls below £85.

  • UK mainland: free for orders over £85. Orders below this are charged at £8.50.
  • Scottish Highlands and Islands £19.50
  • Isle of Man: £24.50
  • Northern Ireland: £24.50
  • Channel Islands: £24.50

The majority of our orders are despatched within 2-3 working days. If we are unable to get your order to you within this time, we will contact you by email or telephone, giving you the option to order an alternative product or cancel your order.

We can leave your order in a safe location if you inform us of this when placing your order. On the checkout page, there is a box titled 'Delivery Instructions' which you can use to tell us of a safe location to leave the order. 

Delivery will be attmepted 3 times. If on the 3rd attempt delivery cannot be made, your order will be returned back to us and your order refunded. A charge of £20 will be deducted from the refund for the failed deliveries.

Refusal of deliveries from the driver will incur a £12 chrage.

Returns

If you believe that your order has been delivered in poor condition, do not sign for it and return it to the sender with the driver.

Should there be items missing or damaged once you have received and opened your order, please contact us within 3 days to report the issue and we will then investigate.

We will usually offer you a replacement or a refund on any item that is damaged in transit. A photograph of the damage will need to be emailed to sales@curtainpolestore.co.uk in order for us to process this further.

At Curtain Pole Store we really hope that you will be happy with your purchase. However, we understand that this might not always be the case. Should you wish to return your items, you may do so within 7 days of receiving your order, as long as they are unused and in a resalable, as-new condition within the original packaging. You will get a full refund for the amount you paid for the items. Unfortunately, we cannot refund any delivery costs.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is faulty, damaged or defective. This returns policy does not affect your statutory rights.

When returning goods to us, we will check them through to ensure they have been received in satisfactory condition. Once we have confirmed this we will process the refund within 7 days to the card used to place the order.

We can arrange for collection of your items if you wish. We charge £20 for this service, which can be deducted from your refund amount.

Curtain Pole Store strongly advise all our customers to take images of the unwanted product and email these over to us before sending the order back to us. This is in our customers interest to ensure their refund is guaranteed in case there is any damage whilst the order is in transit.  

Please contact us on sales@curtainpolestore.co.uk before returning anything, to inform us that you will be returning your purchase.

Free delivery on all orders over £85

Mainland UK only