Delivery & Returns
- UK mainland: free for orders over £85. Orders below this are charged at £8.50.
- Scottish Highlands and Islands £19.50
- Isle of Man: £24.50
- Northern Ireland: £24.50
- Channel Islands: £24.50
Delivery Lead Times
The majority of our orders are despatched within 2 - 3 working days. If we are unable to get your order to you within this time, we will contact you by email or telephone, giving you the option to order an alternative product or cancel your order.
All orders must be signed for upon receiving delivery. If you are not in, our courier will leave a contact card and attempt a 2nd delivery, usually on the following working day.
Please note if you believe that your order has been delivered in poor condition, do not sign for it and return it to the sender with the driver.
Should there be any missing components or the product is damaged within the packaging, you must inform us withing 48 hours. Unfortunately, claims for missing items or damages cannot be considered after this time.
Returns Policy - Your Right To Cancel
At Curtain Pole Store we really hope that you will be happy with your purchase. However, we understand that this might not always be the case. Should you wish to return your items, you may do so within 7 days of receiving your order, as long as they are unused and in a resalable, as-new condition within the original packaging. You will get a full refund for the amount you paid for the items. Unfortunately, we cannot refund any delivery costs.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is faulty, damaged or defective. This returns policy does not affect your statutory rights.
When returning goods to us, we will check them through to ensure they have been received in satisfactory condition. Once we have confirmed this we will process the refund within 7 days to the card used to place the order.
We can arrange for collection of your items if you wish. We charge £20 for this service, which can be deducted from your refund amount.
Please contact us on email@example.com before returning anything, to inform us that you will be returning your purchase.