Delivery Information

We aim to deliver your order quickly and reliably. This page explains delivery costs, timescales and what to expect once you’ve placed your order.

Delivery Charges

UK Mainland

• Free delivery on orders over £150
• £7.95 delivery on orders under £150

Non-Mainland UK

• Scottish Highlands & Islands: £35
• Isle of Wight: £35
• Isle of Man: £55
• Shetland & Outer Hebrides: £55

Postcode exclusions apply. Any additional delivery charges will be clearly shown at checkout before you complete your order.

Please note:
We do not currently deliver to Northern Ireland or the Channel Islands.

Delivery Lead Times

We aim to dispatch orders as quickly as possible.

• Orders placed before 4pm (Monday–Friday) are usually dispatched the same working day
• Orders placed after 4pm, at weekends or on bank holidays are dispatched the next working day

Please note:

• Dispatch times are not guaranteed
• Delivery times are estimates and may vary depending on the courier and your location

If there is any delay with your order, we will contact you as soon as possible and offer you the option to:

• Wait for the revised delivery date
• Choose an alternative product
• Cancel your order

Orders Not Received

If you have not received your order within the timeframe advised, please contact us at [email protected] with your order number.

Our customer service team will investigate and provide you with an update as soon as possible.

Delivery Process

Delivery Attempts

If no one is available to receive your delivery and you have not provided instructions for a safe place, the courier will leave details of the attempted delivery.

The courier will usually attempt re-delivery. If delivery is unsuccessful after multiple attempts, the goods may be returned to us.

In these circumstances, a re-delivery charge may apply to cover the cost of returning and re-sending the goods. We will advise you of any applicable charges before arranging re-delivery.

Safe Place Delivery

You can request for your order to be left in a safe place by entering instructions at checkout.

Please note:

• Items left in a safe place are done so entirely at your own risk
• We are not responsible for loss, theft or damage once delivery has been completed

Incorrect Delivery Address

It is your responsibility to ensure that the delivery address provided at checkout is accurate and complete.

If an incorrect address is supplied and we are notified after dispatch, we will make reasonable efforts to update or redirect the delivery with the courier.

However:

• Changes are not always possible once goods are in transit
• Delays may occur
• Additional charges may apply

Where charges apply, we will pass on the courier costs and confirm these with you before proceeding.

Providing Correct Information

You are responsible for ensuring your delivery details are correct and complete.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information.

Split Deliveries

Where your order contains multiple items, these may be delivered separately depending on stock location and product type.

On Delivery

We recommend that you:

• Check your order as soon as possible after delivery
• Inspect the packaging for any visible damage

If the packaging appears damaged, please take photographs and notify the courier where possible.

Damaged or Missing Items

If your item arrives damaged, faulty or incomplete, you must notify us within 48 hours of delivery.

Please email [email protected] with:

• Your order number
• Details of the issue
• Photographs where possible

We may not be able to resolve issues reported after this timeframe.

Important Notes

• Delivery times are estimates and not guaranteed
• Delays caused by couriers or events outside our control are not our responsibility
• We strongly recommend not booking installers or tradespeople until your order has arrived and been checked

Need Help?

If you have any questions about delivery, please contact us and we’ll be happy to help.