We have tried to make shopping with us to be as easy and fun as possible. With this in mind we have created a detailed helpdesk answering most frequently asked questions.

How to Shop

Our site has been designed and created to be as simple as possible to use. This section provides some simple tips on how to search, browse and buy your favourite curtain pole.

• Searching

  If you know what you are looking for, the quickest way to find it is to search for it. The ‘Quick Search’ box is at the top of every page. Simply type the name of the range or product you are looking for into the box and click ‘Go’.

  A golden tip: keep it simple. You will get the best results if you enter just one or two keywords from the name of the range or product.

  The 'Curtain Pole Finder' is a broader way of searching, but will provide you with a variety of curtian poles that meet your criteria. Simply select a finish, a diameter and price range. The 'Curtain Pole Finder' can be found on the left and side of every page.

• Browsing

  Browsing can be a very effective way of finding your perfect curtain pole - be it by quickley filtering through the options or by stumbling across your ideal pole through the list pages.

  The main area of the site for browsing is shown at the top left of every page in the 'Browse Categories' section. Simply click on a category tab to be taken to the category home page.

  Once you have chosen a category, you can then choose a range by clicking one of the options at the bottom of the page. Or you can view all products within the category by clikcing the 'See All Products' link.

  For example, you can narrow down your browse criteria in Metal Curtain Poles by choosing 'Metal Curtain Poles', then clicking 'See All Metal Curtain Poles'. This will give you a list which can then be filtered by finish and/or diameter.

  Using the filter options will rapidly focus your product results, helping you find exactly what you want.

• Buying

  Making a purchase at curtainpolestore.co.uk is easy and secure.

  • Choosing an item
    When you find an item you want to purchase, click the 'Buy' button. The item will be added to your 'Shopping Basket' which can be found on the right of the page.
  • The Checkout
    When you are ready to buy, click the 'Checkout' button in the Shopping Basket. You will then be asked for your billing and delivery details, before clicking 'Make Payment'
  • Paying for your item
    In the next stage of your purchase you will be transferred to the Paypal payment pages which are safe and secure. Note the https:// in the address bar at this point confirming the secure server. Enter your details, click 'Pay' and you have completed your purchase.

Delivery Policy

Delivery usually takes 3 working days  and is free on orders over £50.

• Delivery charges
  • All orders over £50 will be delivered FREE of charge.
  • All orders £25 - £50 will be charged at £4.50.
  • All orders under £25 will be charged at £7.50.

  This applies only to orders delivered to UK mainland addresses.

• Delivery times

  Delivery usually takes 3 working days from date of posting, unless otherwise stated on individual product pages. Delivery may take longer if circumstances beyond our control disrupt postal services.

  Sometimes an item may be out of stock and delivery times will be longer. We will contact you if this is the case.

  We use carriers and always require a signature when the goods are delivered. Please advise us if any days are unsuitable so that we can despatch as appropriate. Repeated delivery attempts will be charged at £10.50 for each attempt.

  Delivery will be between 9am and 5pm, but unfortunately we cannot determine an accurate time.

• Where do we deliver

  At this moment in time we can only offer a delivery service to mainland UK addresses.

Making Contact

Contacting us is easy - simply send us an email or fill our or contact form.

• Ways in which you can contact us

  You can contact us by email or by using our contact form.

  • Email address: sales@curtainpolestore.co.uk
  • Contact form: click here

  Whichever method you choose to use, we aim tol respond to your query within 24 hours.

• Why we don't have a telephone contact

  We do not offer a telephone service for any sales enquiries. This is so we can keep our costs down, and offer the most competitive price on the Internet.

  We want to be as efficient as possible, offering you great products at amazing prices. By investing our efforts in making your shopping experience with us as streamline as possible, we have tried to make as much information as possible available to you online.

Returns Policy

Our returns policy is valid for 7 days from receipt of an item.

• Faulty / damaged / incorrect goods

  Please check your order as soon as it arrives. Should any item be delivered incorrectly or in a damaged condition please notify us by email within 3 days of reciept. 

  The goods must be returned to us within 7 days of receipt with all original packaging included.

  We are not liable for any external costs you may incurr as a result of receiving faulty/damaged/incorrect goods.

  Depending on which you prefer we can either replace the goods or refund the cost of the goods and postage costs incurred. The only exception to this is made to measure items or special orders, which will always be replaced. The replacement or refund will be done upon receipt of the returned goods and satisfactory checking of the goods.

  Please note that slight colour variations are not considered a fault. For example, our wood poles are made from various types of wood depending on our suppliers, and applied with a finish to give the desired effect.

• Returning an unwanted item

  Please contact us within 3 days of receipt of the goods to let us know you are returning any items. This should be done via email.

  We will need to know your order reference, the name of the items you are returning and the date you ordered.

  We will then inform you of where to return the item(s) to. Please note that goods will not be accepted back into stock without prior approval.

  If you would like us to arrange the collection and use our carriers a charge of £20.50 per parcel will be applied.

  Goods should be returned within 7 days of receipt with all the original packaging.

  Any items returned will be inspected before a refund is given.

Privacy Policy

We take our commitment to your privacy seriously and treat any information you provide with care.

• Policy statement

  We are 100% committed to protecting your privacy

  At curtainpolestore.co.uk, we want you to enjoy your shopping experience in the safe knowledge that any information that you provide us with is only accessible by you.

  The information we will need to process your order includes your name and address, your phone number and email address. We DO NOT receive your credit card details. Our payment solutions provider, Paypal, processes your details on our behalf.

  No other information will be requested, nor existing information forwarded to any outside organization. The information you provide will be kept confidential and used to support your customer relationship with curtainpolestore.co.uk.

  When you enter our competitions, we ask for your e-mail address to administer the competitions and notify all winners.

  We will not send any emails to you or telephone you without your consent, other than where connected with a current order, i.e to advise of delivery dates, backorders etc.

  We don't use cookies to identify you. If you want to know what information we have about you, or have any other questions or comments about privacy, contact us at privacy@curtainpolestore.co.uk.

  We may occasionally modify this Privacy Statement, such variations becoming effective immediately upon posting to the site and by continuing to use the site, you will be deemed to accept any such variations.

• Your Rights

  You can ask us to update or remove your personal information by emailing privacy@curtainpolestore.co.uk. However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

  You may ask us to remove you from you from our mailing list by emailing us at unsubscribe@curtainpolestore.co.uk.

  You also have the right to request a copy of any personal information we hold about you. To do this, simply send an email to privacy@curtainpolestore.co.uk. We will then provide you with details on making a £10 payment through Paypal to cover our administration costs before sending out your information.

• Competitions

  Your participation on our site may mean that we occasionally contact you with the opportunity to enter competitions. Entry to competitions is voluntary, and you are under no obligation to take up an invitation from us to enter. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information, and use the information provided strictly within the entry terms of the competition and our Privacy Statement.

• ‘Recommend a friend’

  We operate a ‘Recommend a friend’ service. This is a referral service, designed to make it easy for customers to recommend curtainpolestore.co.uk to a friend, and is a two-step process. First, a customer sends us the friend's name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit our website. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend’s details for any other purpose.

Payment and Security

Using Paypal to process your payment ensures that shopping with us is safe and secure.

• How payments are processed

  Your payment with curtainpolestore.co.uk is processed via Paypals secure payment gateway. This ensures that your payment details are always safe and secure.

• Is shopping with curtainpolestore.co.uk safe?

  Security at curtainpolestore.co.uk is taken very seriously. Paypal collects your credit card details on their secure server using 128 bit Secure Socket Layer (SSL) architecture. Your credit card details cannot be read or tampered with during transmission.